Ducky’s Express at Chevron

Signed up for a membership and was told I could manage or cancel at any time using the app. I downloaded the app and it does not allow me to do anything. I can't change my vehicle information, cancel my membership, or make any other changes. I attempted to call to cancel the membership and got stuck in a menu loop. They really want to make it as difficult as possible for people who sign up to cancel.

Received a promotion in the mail for a free wash (which didn't work) and a second free wash if I install the app. It installed - but no way to create an account. Even though I received an SMS message from the first scan on the promo to install the app - once installed it would not send a second SMS to create an account. Guess I am lucky since so many others are complaining about being able to cancel a subscription. Strange for a company to spend so much on a promo and app that sucks.

Terrible App, borderline scammy!! Literally says, "Memberships may be canceled at any time by the customer through the "Manage Account" section on our website, on the Ducky's app..." IT DOESN'T LOAD????? I've tried multiple for MINUTES and it NEVER loads???? It's such a basic app layout too so how does a basic functionality NOT work???